Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your order goes missing or arrives damaged or defective, our customer service team can assist with your returns, refund or replacement. Please be sure to reference your order number with all communications with our customer service team for faster processing.

  • Only products purchased on prettyeasyhealth.com/ may be returned for a refund or replacement.
  • We cannot accept items purchased from another retailer for a refund or replacement.
  • Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.
  • Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer.
  • We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.
  • If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
  • We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
  • All refunds will be issued in the original form of payment or in PRETTY EASY Health Points.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Additional non-returnable items:
• Gift cards
• Downloadable software products
• Courses
• Disposables and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at prettyeasyglobal@yahoo.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

1. Products must have been purchased directly from savvypals.com We cannot process requests for exchanges or replacements for products purchased from other retail outlets.

2. Contact customer service at prettyeasyglobal@yahoo.com within 14 days of receipt of items, and provide the following information:

Order reference number and list of specific items you would like an exchange or a replacement, including the following:

i) A picture of the damaged packaging as well as the product if the item arrived damaged

ii) A written description of the defect

iii) Specify if you would prefer an exchange or a replacement

iv) Please note that you will need to pay for return shipping costs for exchanges or return of products during the warranty period

3. Customer service will confirm receipt of your email and advise if your item is eligible for an exchange or a replacement. Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable.

4. Once your return is received and inspected by our fulfilment team (usually within 7 working days of receipt), your refund will be processed and issued through your original method of payment within 14 working days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at prettyeasyglobal@yahoo.com for questions related to refunds and returns.

OUR PRODUCT RETURN/EXCHANGE LOCATION:
Pretty Easy Global Pte Ltd
Attention: Returns
62 Ubi Road 1 #08-07 Oxley Bizhub 2
Singapore 408734